Acquire vs Hiver

Detailed side-by-side comparison

Acquire

From $500/mo

Acquire is a comprehensive customer support platform built for mid-to-large enterprises that need advanced visual assistance capabilities. It combines live chat, AI chatbots, video calling, and its standout co-browsing feature to enable support teams to provide highly personalized, visual customer support across multiple channels.

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Hiver

Free

Hiver transforms Gmail into a collaborative customer support platform, allowing teams to manage shared inboxes and customer communications without leaving their familiar Gmail interface. It's designed for teams that want straightforward customer support functionality without the complexity or learning curve of traditional helpdesk software.

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Feature Comparison

Feature	Acquire	Hiver
Core Platform	Standalone all-in-one platform with live chat, video calling, and co-browsing as primary interfaces	Gmail-native solution that adds customer support features directly within the Gmail interface
Visual Support	Advanced co-browsing with screen sharing and video/voice calling capabilities built-in for visual troubleshooting	No co-browsing or video calling features; relies on traditional email-based support communication
Automation & AI	AI-powered chatbots with automation for proactive customer engagement and issue resolution	Basic automation features including email assignment and SLA tracking, but less advanced than dedicated helpdesk tools
Team Collaboration	Multi-channel collaboration with real-time customer context shared across support agents	Email notes, @mentions, and collision detection to prevent duplicate responses within Gmail
Channel Support	Multi-channel including web chat, mobile apps, and social media integrations	Email-primary with additional support for chat and WhatsApp integration
Analytics & Reporting	Real-time customer analytics with comprehensive enterprise-grade reporting dashboards	Basic analytics dashboards and CSAT surveys, with less robust reporting than enterprise solutions

Pricing Comparison

Acquire starts at $500/month, positioning it as an enterprise-level investment, while Hiver offers a free plan and significantly lower entry pricing, making it accessible for small to medium teams. The price difference reflects Acquire's advanced visual support features versus Hiver's streamlined Gmail-based approach.

Verdict

Choose Acquire if...

Choose Acquire if you're a mid-to-large enterprise that needs advanced visual support capabilities like co-browsing and video calling, and you're willing to invest in comprehensive customer support infrastructure. It's ideal for complex products or services where visual troubleshooting significantly improves resolution times.

Choose Hiver if...

Choose Hiver if your team already uses Gmail and wants to add customer support capabilities without learning new software or managing multiple platforms. It's perfect for small to medium teams that primarily handle email support and value simplicity and quick onboarding over advanced features.

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Customer Support

Pros & Cons

Acquire

Pros

+ Powerful co-browsing feature that allows agents to see and interact with customer screens
+ All-in-one platform reduces need for multiple tools
+ Strong video calling integration for personalized support
+ Enterprise-grade security and compliance features

Cons

- Pricing can be expensive for small businesses
- Steeper learning curve compared to simpler chat tools
- Limited third-party integrations compared to some competitors

Hiver

Pros

+ Seamless Gmail integration requires minimal learning curve
+ No need to switch between multiple platforms
+ Easy setup and onboarding process
+ Affordable pricing for small to medium teams

Cons

- Limited to Gmail ecosystem only
- Advanced automation features lag behind dedicated helpdesk tools
- Reporting capabilities are less robust than enterprise solutions