Acquire vs Olark

Detailed side-by-side comparison

Acquire

From $500/mo

Acquire is a comprehensive customer support platform built for mid-to-large enterprises that need advanced visual assistance capabilities. It combines live chat, co-browsing, AI chatbots, and video calling into a unified solution designed to handle complex customer interactions with personalized, face-to-face support options.

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Olark

From $29/mo

Olark is a straightforward live chat software tailored for small to medium-sized businesses focused on improving website engagement and conversions. It prioritizes ease of use and quick implementation, offering essential chat functionality with solid integrations to existing business tools.

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Feature Comparison

Feature	Acquire	Olark
Co-browsing & Screen Sharing	Offers secure co-browsing where agents can see and interact with customer screens in real-time, a core differentiating feature	Does not offer co-browsing or screen sharing capabilities
Video & Voice Communication	Built-in video and voice calling directly within the chat interface for personalized support	No native video or voice calling features available
Chatbot Automation	AI-powered chatbots with advanced automation capabilities for complex workflows	Basic automated messages and chatbot triggers with limited automation compared to competitors
Integration Ecosystem	Limited third-party integrations, focusing on all-in-one functionality	Strong integration ecosystem with popular CRM and helpdesk tools
Setup & Learning Curve	More complex implementation with steeper learning curve due to advanced features	Simple setup with quick implementation and user-friendly interface
Target Market & Pricing	Enterprise-grade solution with advanced security and compliance, starting at $500/month	SMB-focused with accessible entry pricing at $29/month, though costs increase with team size

Pricing Comparison

Acquire starts at $500/month targeting enterprises needing comprehensive visual support tools, while Olark begins at $29/month for small businesses requiring basic chat functionality. The 17x price difference reflects Acquire's advanced co-browsing and video capabilities versus Olark's streamlined, integration-friendly approach.

Verdict

Choose Acquire if...

Choose Acquire if you're a mid-to-large enterprise that needs advanced visual support capabilities like co-browsing and video calling, handles complex customer issues requiring screen sharing, and can invest in a comprehensive all-in-one platform with enterprise-grade security.

Choose Olark if...

Choose Olark if you're a small to medium-sized business looking for an affordable, easy-to-implement live chat solution that integrates well with your existing tools and doesn't require advanced features like co-browsing or video support.

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Customer Support

Pros & Cons

Acquire

Pros

+ Powerful co-browsing feature that allows agents to see and interact with customer screens
+ All-in-one platform reduces need for multiple tools
+ Strong video calling integration for personalized support
+ Enterprise-grade security and compliance features

Cons

- Pricing can be expensive for small businesses
- Steeper learning curve compared to simpler chat tools
- Limited third-party integrations compared to some competitors

Olark

Pros

+ Simple setup with quick implementation
+ User-friendly interface for agents and visitors
+ Strong integration ecosystem with popular tools
+ Searchable chat transcripts for quality assurance

Cons

- Limited advanced automation compared to competitors
- Pricing can become expensive as team grows
- Mobile app functionality is basic