Close vs Freshsales

Detailed side-by-side comparison

Close

From $19/mo

Close is a sales-focused CRM built specifically for startups and SMBs that need an all-in-one communication platform. It combines built-in calling, SMS, and email with powerful automation to help sales teams close deals faster without juggling multiple tools.

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Freshsales

Free

Freshsales is an AI-powered CRM platform from Freshworks designed to help sales teams manage leads and close deals with intelligent insights. It offers a comprehensive free plan and uses Freddy AI to provide predictive lead scoring and sales recommendations.

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Feature Comparison

Feature	Close	Freshsales
Built-in Communication	Power dialer, predictive dialer, call recording, SMS, and email all natively integrated with no third-party tools needed	Built-in email, phone, and chat capabilities with email tracking and communication history
Automation Capabilities	Automated email sequences, follow-ups, and powerful workflow automation designed specifically for sales efficiency	Workflow automation and sales sequences with AI-powered suggestions for next best actions
AI and Intelligence	Advanced reporting and sales analytics focused on data-driven insights for closing deals	Freddy AI provides intelligent lead scoring, predictive insights, and deal recommendations to prioritize efforts
Pipeline Management	Sales pipeline tracking with communication-centric approach and detailed activity logging	Visual sales pipeline management with customizable stages and drag-and-drop functionality
Reporting and Analytics	Advanced reporting with deep sales analytics and performance metrics for teams and individuals	Customizable reports and dashboards with AI-powered insights and trend analysis
Mobile Access	Mobile functionality available through integrations and responsive design	Dedicated mobile CRM apps for both iOS and Android with full feature access

Pricing Comparison

Close starts at $19/month with premium features included, while Freshsales offers a free plan making it more accessible for budget-conscious teams. Close represents a higher investment but provides more comprehensive built-in communication tools, whereas Freshsales delivers strong value with AI capabilities at a lower entry point.

Verdict

Choose Close if...

Choose Close if you're a sales-focused team that needs an all-in-one communication platform with power/predictive dialers and values having calling, SMS, and email natively integrated without managing multiple tools. It's ideal for teams doing high-volume outreach who can justify the higher price for efficiency gains.

Choose Freshsales if...

Choose Freshsales if you want AI-powered lead scoring and insights to prioritize your sales efforts, need a free or lower-cost CRM option, or already use other Freshworks products. It's perfect for teams that want intelligent recommendations and a user-friendly interface with a minimal learning curve.

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Pros & Cons

Close

Pros

+ All-in-one platform with calling, email, and SMS built-in
+ Intuitive interface designed specifically for sales teams
+ Powerful automation capabilities that save time
+ Excellent customer support and onboarding

Cons

- Higher pricing compared to basic CRM alternatives
- Can be overwhelming for very small teams or solo users
- Limited customization options compared to enterprise CRMs

Freshsales

Pros

+ Intuitive and easy-to-use interface with minimal learning curve
+ Comprehensive free plan available for small teams
+ Strong AI capabilities including Freddy AI for predictions and insights
+ Excellent integration with other Freshworks products

Cons

- Advanced features and customization can be limited compared to enterprise CRMs
- Some users report occasional syncing issues with email
- Phone support only available on higher-tier plans