Close vs Pipedrive

Detailed side-by-side comparison

Close

From $19/mo

Close is a comprehensive sales CRM built specifically for startups and SMBs that prioritizes communication and deal closure. It stands out by including built-in calling, SMS, and email capabilities in a single platform, combined with powerful automation tools to streamline sales workflows.

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Pipedrive

From $14/mo

Pipedrive is a sales-focused CRM that emphasizes visual pipeline management and activity-based selling for small to medium-sized teams. It excels at helping sales teams visualize their deals, manage workflows, and stay organized through an intuitive interface with strong mobile capabilities.

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Feature Comparison

Feature	Close	Pipedrive
Communication Channels	Built-in calling with power/predictive dialer, call recording, SMS messaging, and email - all native to the platform	Email integration and tracking; calling and SMS require third-party integrations
Pipeline Management	Pipeline views with focus on communication-driven sales process and deal tracking	Highly visual pipeline management with drag-and-drop interface and customizable deal stages as core strength
Automation	Advanced email sequences, automated follow-ups, and workflow automation designed for high-volume outreach	Solid automation for reducing manual data entry and workflow management, though less extensive for email sequences
Reporting & Analytics	Advanced sales analytics and reporting with detailed call metrics and communication tracking	Sales reporting and forecasting with visual dashboards; can be basic for complex analytics needs
Mobile Experience	Mobile apps available with core CRM and communication features accessible on the go	Excellent mobile apps for iOS and Android with strong functionality praised by field sales teams
Best For Team Size	Startups and SMBs with dedicated sales teams doing high-volume outreach and multi-channel communication	Small to medium-sized sales teams that need simple, visual deal management with minimal learning curve

Pricing Comparison

Close starts at $19/mo compared to Pipedrive's $14/mo entry point, reflecting Close's all-in-one approach with native calling and SMS included. Pipedrive may require additional costs for third-party integrations to match Close's built-in communication features, potentially narrowing the price gap.

Verdict

Choose Close if...

Choose Close if you need an all-in-one sales platform with built-in calling, SMS, and email capabilities, especially if your team does high-volume outreach and values having all communication tools natively integrated without requiring multiple third-party apps.

Choose Pipedrive if...

Choose Pipedrive if you prioritize visual pipeline management with an intuitive interface that's easy to learn, need excellent mobile functionality for field sales, and prefer a straightforward CRM focused on deal visualization over built-in communication tools.

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Pros & Cons

Close

Pros

+ All-in-one platform with calling, email, and SMS built-in
+ Intuitive interface designed specifically for sales teams
+ Powerful automation capabilities that save time
+ Excellent customer support and onboarding

Cons

- Higher pricing compared to basic CRM alternatives
- Can be overwhelming for very small teams or solo users
- Limited customization options compared to enterprise CRMs

Pipedrive

Pros

+ Intuitive and user-friendly interface with minimal learning curve
+ Strong focus on sales pipeline visualization and deal management
+ Excellent mobile app functionality for sales teams on the go
+ Robust automation features to reduce manual data entry

Cons

- Limited marketing automation capabilities compared to all-in-one CRMs
- Reporting features can be basic for advanced analytics needs
- Higher pricing tiers required for essential features like email sync