Close vs Zendesk Sell

Detailed side-by-side comparison

Close

From $19/mo

Close is an all-in-one sales CRM built specifically for startups and SMBs that need to prioritize outreach and deal closing. It stands out by combining built-in calling, SMS, and email capabilities with powerful automation in a single platform designed for high-velocity sales teams.

Visit Close

Zendesk Sell

From $19/mo

Zendesk Sell is a modern, user-friendly sales CRM focused on maximizing productivity and pipeline visibility for B2B sales organizations. It excels at email integration and offers seamless connectivity with Zendesk Support, making it ideal for companies that want unified customer data across sales and support functions.

Visit Zendesk Sell

Feature Comparison

Feature	Close	Zendesk Sell
Built-in Communication	Includes native calling with power dialer, call recording, SMS messaging, and email in one platform without requiring third-party integrations	Offers email integration and tracking with templates, but calling and SMS require additional integrations or separate tools
Dialing Capabilities	Features both power dialer and predictive dialer for high-volume outreach, ideal for teams making dozens of calls daily	Does not include native dialing functionality; requires third-party integrations for calling features
Email Automation	Automated email sequences with follow-ups and multi-channel communication workflows	Email tracking and templates with basic automation capabilities through workflow triggers
Mobile Experience	Mobile capabilities available but platform is optimized primarily for desktop sales activities	Strong mobile CRM app for iOS and Android, specifically designed for managing sales activities on the go
Reporting and Analytics	Advanced reporting and sales analytics with detailed performance metrics for call activity and multi-channel outreach	Reporting and analytics dashboards available, though less robust than enterprise competitors
Integrations	Native integrations with popular sales tools focused on the sales tech stack	Seamless integration with Zendesk Support for unified customer data across sales and service teams

Pricing Comparison

Both platforms start at $19/month, making them equally accessible at entry level. However, Close may deliver better value for teams needing built-in calling and SMS, while Zendesk Sell requires higher tiers or add-ons for advanced features and may cost more to achieve similar multi-channel capabilities.

Verdict

Choose Close if...

Choose Close if you need an all-in-one platform with built-in calling, SMS, and email for high-volume outreach, or if your sales team makes frequent calls and needs power/predictive dialing without managing multiple integrations.

Choose Zendesk Sell if...

Choose Zendesk Sell if you prioritize a simple, intuitive interface with strong mobile capabilities, or if you already use Zendesk Support and want seamless integration between your sales and customer service teams.

Get Your Free Software Recommendation

Answer a few quick questions and we'll match you with the perfect tools

1/4

What type of software are you looking for?

Select the category that best fits your needs

CRM

Pros & Cons

Close

Pros

+ All-in-one platform with calling, email, and SMS built-in
+ Intuitive interface designed specifically for sales teams
+ Powerful automation capabilities that save time
+ Excellent customer support and onboarding

Cons

- Higher pricing compared to basic CRM alternatives
- Can be overwhelming for very small teams or solo users
- Limited customization options compared to enterprise CRMs

Zendesk Sell

Pros

+ Intuitive and user-friendly interface that's easy to adopt
+ Seamless integration with Zendesk Support for unified customer data
+ Strong mobile app for managing sales on the go
+ Excellent email tracking and communication tools

Cons

- Limited customization options compared to enterprise CRMs
- Higher pricing tiers required for advanced features
- Reporting capabilities less robust than competitors like Salesforce