HubSpot CRM vs Zendesk Sell
Detailed side-by-side comparison
HubSpot CRM
FreeHubSpot CRM is a free, cloud-based customer relationship management platform that helps businesses of all sizes manage contacts, track deals, and automate sales processes. It stands out for its robust free tier with unlimited users and seamless integration with HubSpot's marketing and sales tools, making it ideal for businesses seeking an all-in-one growth platform.
Visit HubSpot CRMZendesk Sell
From $19/moZendesk Sell is a modern sales CRM specifically designed to maximize sales team productivity and pipeline visibility with a focus on B2B organizations. It offers a clean, intuitive interface with strong mobile capabilities and integrates seamlessly with Zendesk Support for unified customer service and sales data.
Visit Zendesk SellFeature Comparison
| Feature | HubSpot CRM | Zendesk Sell |
|---|---|---|
| Contact and Lead Management | Unlimited contacts with detailed activity tracking, custom properties, and segmentation capabilities even on the free plan | Comprehensive lead and contact management with activity tracking, but contact limits apply based on pricing tier |
| Email Integration | Email tracking, templates, and scheduling with automated follow-up sequences; integrates with Gmail and Outlook | Strong email integration with tracking and templates; particularly robust email communication tools but fewer automation features at entry level |
| Pipeline Management | Visual deal pipeline with customizable stages, drag-and-drop functionality, and detailed dashboards for tracking progress | Sales pipeline visualization with deal management and stage tracking; clean interface optimized for quick deal updates |
| Automation Capabilities | Automated workflows, follow-up sequences, and task creation available; more advanced automation requires paid tiers | Task automation and workflow triggers for sales processes; automation features focused specifically on sales efficiency |
| Mobile Experience | Mobile app available for iOS and Android with core CRM functionality accessible on the go | Highly-rated mobile CRM app for iOS and Android specifically designed for field sales teams managing deals remotely |
| Reporting and Analytics | Customizable dashboards with extensive reporting options; however, advanced reporting and custom reports require paid plans | Standard reporting and analytics dashboards included; less robust than enterprise competitors but adequate for most sales teams |
Pricing Comparison
HubSpot CRM offers unbeatable value with its completely free tier that includes unlimited users and contacts, while Zendesk Sell starts at $19/month per user. However, both platforms require upgrades to higher-priced tiers to unlock advanced features, with HubSpot's paid plans becoming significantly more expensive as you scale.
Verdict
Choose HubSpot CRM if...
Choose HubSpot CRM if you're looking for a free, feature-rich solution with unlimited users and contacts, or if you want seamless integration with marketing automation and content management tools for an all-in-one growth platform.
Choose Zendesk Sell if...
Choose Zendesk Sell if you're a B2B sales organization that prioritizes mobile selling capabilities and already uses Zendesk Support, or if you prefer a streamlined CRM focused specifically on sales productivity without marketing features.
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Pros & Cons
HubSpot CRM
Pros
- + Robust free tier with unlimited users and contacts
- + Intuitive interface with minimal learning curve
- + Seamless integration with HubSpot Marketing and Sales Hub
- + Extensive third-party app integrations and API access
Cons
- - Advanced features require expensive paid tiers
- - Reporting capabilities are limited in free and starter plans
- - Can become costly as you scale and need more functionality
Zendesk Sell
Pros
- + Intuitive and user-friendly interface that's easy to adopt
- + Seamless integration with Zendesk Support for unified customer data
- + Strong mobile app for managing sales on the go
- + Excellent email tracking and communication tools
Cons
- - Limited customization options compared to enterprise CRMs
- - Higher pricing tiers required for advanced features
- - Reporting capabilities less robust than competitors like Salesforce