HubSpot Sales Hub vs Zendesk Sell
Detailed side-by-side comparison
HubSpot Sales Hub
FreeHubSpot Sales Hub is a comprehensive sales CRM that excels at inbound selling with deep marketing integration. It offers a generous free tier and scales from startups to enterprises with features like email tracking, sequences, deal pipelines, and conversation intelligence. The platform is known for its intuitive interface and all-in-one approach to sales and marketing alignment.
Visit HubSpot Sales HubZendesk Sell
From $19/moZendesk Sell is a modern, streamlined sales CRM focused on maximizing sales team productivity and pipeline visibility. It provides essential CRM functionality with strong email integration, mobile capabilities, and workflow automation. The platform integrates seamlessly with Zendesk Support, making it ideal for teams wanting unified sales and customer service data.
Visit Zendesk SellFeature Comparison
| Feature | HubSpot Sales Hub | Zendesk Sell |
|---|---|---|
| Free Tier & Entry Pricing | Offers a robust free plan with core CRM features including contact management, email tracking, meeting scheduler, and basic pipeline management | No free tier available; pricing starts at $19/month per user with lead management, email tracking, and basic pipeline features |
| Email Automation | Provides Sequences for automated email follow-ups with personalization, A/B testing, and performance analytics integrated with marketing workflows | Offers email templates and tracking with workflow triggers for task automation, but more limited multi-touch sequence capabilities |
| Pipeline Management | Visual deal pipelines with customizable stages, forecasting tools, predictive lead scoring, and advanced sales analytics | Clean pipeline visualization with deal management and progress tracking, focusing on simplicity and clarity over advanced forecasting |
| Reporting & Analytics | Comprehensive sales analytics with customizable dashboards, revenue reporting, activity tracking, and conversation intelligence for call analysis | Standard reporting dashboards with pipeline metrics and activity reports, though less granular and customizable than enterprise alternatives |
| Integration Ecosystem | Seamless native integration with HubSpot Marketing Hub and extensive third-party app marketplace for unified inbound strategy | Deep integration with Zendesk Support for unified customer context, plus standard integrations with email and productivity tools |
| Mobile Capabilities | Full-featured mobile app for iOS and Android with deal management, contact access, and task completion on the go | Strong mobile CRM app praised for usability, allowing sales teams to manage pipeline, log activities, and access customer data anywhere |
Pricing Comparison
HubSpot Sales Hub wins on initial value with its feature-rich free tier, making it accessible for startups and small teams, though costs can escalate significantly at enterprise levels. Zendesk Sell starts at $19/month with no free option but offers predictable pricing, though advanced features require higher tiers.
Verdict
Choose HubSpot Sales Hub if...
Choose HubSpot Sales Hub if you're looking for a free-to-start solution, need tight sales and marketing alignment for inbound strategies, or want advanced features like conversation intelligence and predictive lead scoring as you scale.
Choose Zendesk Sell if...
Choose Zendesk Sell if you already use Zendesk Support and want unified customer data, need a straightforward CRM without marketing complexity, or prioritize mobile-first sales workflows with a clean, simple interface.
Get Your Free Software Recommendation
Answer a few quick questions and we'll match you with the perfect tools
Select the category that best fits your needs
Pros & Cons
HubSpot Sales Hub
Pros
- + Extremely user-friendly & intuitive
- + Generous free plan available
- + Seamless marketing integration
Cons
- - Costs scale high at Enterprise level
- - Reporting less granular than Salesforce
- - Annual contracts can be rigid
Zendesk Sell
Pros
- + Intuitive and user-friendly interface that's easy to adopt
- + Seamless integration with Zendesk Support for unified customer data
- + Strong mobile app for managing sales on the go
- + Excellent email tracking and communication tools
Cons
- - Limited customization options compared to enterprise CRMs
- - Higher pricing tiers required for advanced features
- - Reporting capabilities less robust than competitors like Salesforce