Monday Sales CRM vs Zendesk Sell

Detailed side-by-side comparison

Monday Sales CRM

Free

Monday Sales CRM is a highly customizable CRM platform built on Monday.com's Work OS that combines sales pipeline management with project management capabilities. It offers extensive visual customization, 200+ integrations, and strong collaboration features, making it ideal for teams that need flexibility and want their CRM to adapt to unique workflows.

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Zendesk Sell

From $19/mo

Zendesk Sell is a streamlined, modern sales CRM focused on maximizing productivity through simplicity and ease of use. It provides essential CRM functionality with excellent email tracking and mobile capabilities, and integrates seamlessly with Zendesk Support for organizations already in the Zendesk ecosystem.

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Feature Comparison

Feature	Monday Sales CRM	Zendesk Sell
Customization	Extensive customization options with custom fields, boards, and workflows that can adapt to virtually any sales process, though advanced customization has a learning curve	Limited customization compared to competitors, offering basic field customization and workflow options suitable for standard sales processes
Email Integration	Email integration with Gmail and Outlook including tracking, with emails visible in the context of deals and contacts on customizable boards	Strong email integration with tracking, templates, and seamless two-way sync, considered one of its strongest features for communication management
Visual Pipeline Management	Highly visual drag-and-drop pipeline with customizable columns, colors, and views that can be tailored to match your specific sales stages	Clean pipeline visualization with deal management and activity tracking, offering standard views without extensive visual customization
Automation	Powerful automation capabilities with workflow triggers, conditional logic, and process automation, though advanced features require learning and higher-tier plans	Task automation and workflow triggers for common sales activities, with straightforward setup but less complex automation scenarios
Integrations	Extensive integration marketplace with 200+ apps including marketing tools, calendars, communication platforms, and business software	Seamless integration with Zendesk Support and other Zendesk products, plus standard integrations with common sales tools, but smaller ecosystem overall
Reporting & Analytics	Customizable dashboards and reporting with visual widgets, though requires setup to create meaningful analytics for your specific metrics	Standard reporting dashboards covering key sales metrics, but less robust and customizable than enterprise CRMs like Salesforce

Pricing Comparison

Monday Sales CRM starts free but costs increase significantly with team growth due to per-user pricing, with advanced CRM features requiring higher tiers. Zendesk Sell starts at $19/month per user with a more predictable pricing structure, though it also requires higher tiers for advanced capabilities.

Verdict

Choose Monday Sales CRM if...

Choose Monday Sales CRM if you need extensive customization to match complex or unique sales processes, want strong team collaboration features, or require a wide range of integrations beyond core CRM functionality. It's best for teams that value flexibility and visual project management alongside CRM capabilities.

Choose Zendesk Sell if...

Choose Zendesk Sell if you prioritize ease of use and quick adoption, already use Zendesk Support and want unified customer data, or need a straightforward CRM without complex customization requirements. It's ideal for B2B sales teams that want to focus on selling rather than configuring their CRM.

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Pros & Cons

Monday Sales CRM

Pros

+ Highly intuitive and visually appealing interface requiring minimal training
+ Extensive customization options to adapt to any sales process
+ Seamless integration with 200+ apps including email, calendars, and marketing tools
+ Strong collaboration features for team communication and visibility

Cons

- Can become expensive as team size grows with per-user pricing
- Advanced CRM features may require higher-tier plans
- Steep learning curve for utilizing advanced automation and customization

Zendesk Sell

Pros

+ Intuitive and user-friendly interface that's easy to adopt
+ Seamless integration with Zendesk Support for unified customer data
+ Strong mobile app for managing sales on the go
+ Excellent email tracking and communication tools

Cons

- Limited customization options compared to enterprise CRMs
- Higher pricing tiers required for advanced features
- Reporting capabilities less robust than competitors like Salesforce