Nimble vs Zendesk Sell

Detailed side-by-side comparison

Nimble

From $24.9/mo

Nimble is a smart CRM built for small businesses that automatically enriches contact records by pulling data from email, calendar, and social media interactions. It emphasizes relationship management and social selling, with particularly strong integration across social networks and a browser extension for prospecting on platforms like LinkedIn.

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Zendesk Sell

From $19/mo

Zendesk Sell is a modern sales CRM focused on maximizing sales team productivity through pipeline visibility and deal management. It offers a clean, user-friendly interface with strong mobile capabilities and seamless integration with Zendesk Support for organizations already using that platform.

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Feature Comparison

Feature	Nimble	Zendesk Sell
Contact Management	Automatically enriches contacts from email, social media, and calendar interactions with minimal manual data entry	Manual and automated lead/contact management with activity tracking and standard CRM data entry
Social Media Integration	Deep social network integration that pulls insights from LinkedIn, Twitter, and Facebook directly into contact records	Basic social media capabilities; primary focus is on email and traditional sales channels
Email Management	Unified inbox that combines email and social media engagement in one place with group messaging and tracking	Robust email integration with templates, tracking, and strong communication tools focused on sales outreach
Mobile Experience	Mobile access available but not a primary strength of the platform	Excellent native mobile apps for iOS and Android designed for managing sales activities on the go
Pipeline Management	Sales pipeline and deal tracking with relationship-focused approach and activity reminders	Visual pipeline management with deal tracking, workflow automation, and sales-specific triggers
Reporting & Analytics	Basic reporting capabilities suitable for small teams tracking fundamental metrics	More comprehensive analytics dashboards with better visualization, though still less robust than enterprise solutions

Pricing Comparison

Zendesk Sell starts at $19/month compared to Nimble's $24.90/month, making it slightly more affordable at entry level. However, Zendesk requires higher tiers for advanced features, while Nimble includes more social selling capabilities in its base plan.

Verdict

Choose Nimble if...

Choose Nimble if you're a small business or solopreneur who relies heavily on social selling, wants automatic contact enrichment from social networks, and needs minimal setup with strong LinkedIn prospecting capabilities. It's ideal for relationship-focused sales approaches.

Choose Zendesk Sell if...

Choose Zendesk Sell if you need a traditional sales CRM with strong mobile capabilities, already use Zendesk Support and want unified customer data, or have a sales team that prioritizes pipeline management and email-based outreach over social selling. It's better suited for B2B sales teams with standard sales processes.

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CRM

Pros & Cons

Nimble

Pros

+ Seamless integration with Office 365, Google Workspace, and social networks
+ Intuitive interface with minimal learning curve
+ Automatically captures contact information and interactions
+ Strong social media integration for relationship insights

Cons

- Limited customization options compared to enterprise CRMs
- No free plan available, only 14-day trial
- Reporting and analytics features are relatively basic

Zendesk Sell

Pros

+ Intuitive and user-friendly interface that's easy to adopt
+ Seamless integration with Zendesk Support for unified customer data
+ Strong mobile app for managing sales on the go
+ Excellent email tracking and communication tools

Cons

- Limited customization options compared to enterprise CRMs
- Higher pricing tiers required for advanced features
- Reporting capabilities less robust than competitors like Salesforce