Streak vs Zendesk Sell

Detailed side-by-side comparison

Streak

Free

Streak is a CRM that lives entirely within Gmail, eliminating the need to switch between applications. It's designed for teams who want to manage sales pipelines, recruitment processes, or project workflows directly from their inbox with minimal learning curve.

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Zendesk Sell

From $19/mo

Zendesk Sell is a standalone sales CRM built for B2B sales teams who need robust pipeline management and productivity tools. It offers a modern interface with strong automation capabilities and integrates seamlessly with Zendesk Support for companies already using that ecosystem.

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Feature Comparison

Feature	Streak	Zendesk Sell
Email Integration	Built directly into Gmail with native interface integration, allowing CRM work without leaving the inbox	Connects to email providers with tracking and templates, but operates as a separate application you switch to
Pipeline Management	Customizable pipelines viewable within Gmail sidebar, designed for various use cases beyond sales (hiring, projects, partnerships)	Dedicated sales pipeline visualization with deal stages, focused specifically on B2B sales processes
Automation	Basic automation through mail merge and scheduled emails, limited workflow triggers	Advanced task automation and workflow triggers to streamline repetitive sales activities
Reporting & Analytics	Basic reporting features with pipeline views and activity metrics, less comprehensive than standalone CRMs	Dedicated analytics dashboards with sales forecasting and performance metrics, though less robust than enterprise options
Collaboration	Shared pipelines and comment threads within Gmail, ideal for small teams working in the same inbox	Team collaboration features with activity feeds and deal assignments in standalone platform
Learning Curve	Minimal training needed since it works within familiar Gmail interface	Intuitive interface but requires learning a new application separate from email

Pricing Comparison

Streak offers a free tier and lower entry pricing, making it highly accessible for small teams and startups with limited budgets. Zendesk Sell starts at $19/month and requires higher tiers for advanced features, but provides more comprehensive CRM functionality for that investment.

Verdict

Choose Streak if...

Choose Streak if you live in Gmail, want a simple CRM without switching applications, need flexible pipelines for non-sales workflows, or have a limited budget. It's perfect for small teams, solopreneurs, and anyone who prioritizes inbox integration over advanced CRM features.

Choose Zendesk Sell if...

Choose Zendesk Sell if you need a dedicated sales CRM with robust automation, require advanced pipeline management for B2B sales, already use Zendesk Support, or want stronger reporting capabilities. It's ideal for growing sales teams ready to invest in a professional CRM platform.

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CRM

Pros & Cons

Streak

Pros

+ Seamless integration directly within Gmail interface
+ Easy to learn with minimal training required
+ Flexible pipeline customization for various workflows
+ Affordable pricing compared to traditional CRMs

Cons

- Limited functionality outside of Gmail ecosystem
- Not suitable for complex enterprise CRM needs
- Fewer advanced reporting features than standalone CRMs

Zendesk Sell

Pros

+ Intuitive and user-friendly interface that's easy to adopt
+ Seamless integration with Zendesk Support for unified customer data
+ Strong mobile app for managing sales on the go
+ Excellent email tracking and communication tools

Cons

- Limited customization options compared to enterprise CRMs
- Higher pricing tiers required for advanced features
- Reporting capabilities less robust than competitors like Salesforce