Freshdesk Freddy AI
Freddy AI is Freshworks' AI layer for Freshdesk providing chatbot automation, agent assistance, and intelligent insights via session-based bot pricing.
Starting from $29/mo
Features
Pros & Cons
Pros
- +Flexible add-on model
- +Tight Freshdesk integration
- +Session pricing gives cost visibility
Cons
- -Requires Pro or Enterprise base plan
- -Sessions expire monthly
- -Running out halts automation
Pricing
| Plan | Price | Features |
|---|---|---|
| Freddy Copilot | $29/agent/mo | Reply suggestions, Ticket summaries, AI Insights |
| AI Agent Sessions | $100/1,000 sessions | Bot automation, Deflection tracking, Auto-recharge |
Quick Info
- Category
- AI Customer Service
- Starting Price
- $29/mo
- Features
- 8 listed
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