Zendesk AI
Zendesk AI provides automated resolutions, intelligent triage, agent assistance, and QA scoring built into the Zendesk customer service platform.
Starting from $79/mo
Features
Pros & Cons
Pros
- +Integrated into widely-used helpdesk
- +Outcome-based AR pricing
- +SOC 2 and HIPAA compliant
Cons
- -Advanced AI is $50/agent add-on
- -$1.50-$2.00 per resolution adds up
- -Significant setup time
Pricing
| Plan | Price | Features |
|---|---|---|
| Suite Growth | $79/agent/mo | Basic AI agents, Automated resolutions, Self-service |
| Suite Professional | $105/agent/mo | Advanced AI ($50 add-on), Multilingual, Custom analytics |
| Suite Enterprise | $150/agent/mo | Unlimited AI customization, Sandbox, Enterprise security |
Quick Info
- Category
- AI Customer Service
- Starting Price
- $79/mo
- Features
- 8 listed
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