FullStory

FullStory

FullStory is a digital experience analytics platform that captures and replays every user interaction on your website or mobile app, enabling teams to understand customer behavior and optimize user experiences. It combines session replay, heatmaps, funnel analysis, and advanced search capabilities to help product, engineering, and support teams identify and resolve issues quickly.

Free plan available

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Features

Session replay with pixel-perfect playback
Advanced search and segmentation with OmniSearch
Funnel and conversion analysis
Frustration signals and error detection
Heatmaps and click maps
Integration with analytics and support tools

Pros & Cons

Pros

  • +Powerful session replay capabilities that capture every user interaction automatically
  • +Intuitive search functionality makes it easy to find specific user sessions and behaviors
  • +Excellent for identifying UX issues and debugging customer problems
  • +Strong privacy controls and data governance features

Cons

  • -Premium pricing can be expensive for smaller companies or startups
  • -Large data capture can impact page load times if not optimized
  • -Steep learning curve to fully leverage advanced features

Pricing

PlanPriceFeatures
Free$0/moUp to 1,000 sessions per month, Session replay, Basic search, 30-day data retention
BusinessCustom pricingUnlimited sessions, Advanced search and segments, Funnel analysis, Integrations, 1-year data retention
AdvancedCustom pricingEverything in Business, Mobile app analytics, Advanced security features, Custom data retention, Dedicated support
EnterpriseCustom pricingEverything in Advanced, Custom contracts and SLAs, Advanced compliance features, Premium support, Custom integrations

Quick Info

Category
Analytics
Starting Price
Free
Features
6 listed

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