Groove
Groove is a simple and intuitive help desk software designed for small businesses and startups to manage customer support through email, live chat, and knowledge base. It provides a shared inbox and powerful automation tools to help teams deliver exceptional customer service without complexity.
Free plan available
Features
Pros & Cons
Pros
- +Clean and user-friendly interface that's easy to learn
- +Affordable pricing ideal for small teams and startups
- +Strong email management with conversation threading
- +Excellent customer support and responsive team
Cons
- -Limited advanced features compared to enterprise solutions
- -Fewer third-party integrations than competitors
- -Reporting capabilities could be more comprehensive
Pricing
| Plan | Price | Features |
|---|---|---|
| Free Trial | $0/mo | 15-day trial, All features included, Up to 3 users, Unlimited tickets |
| Starter | $15/user/mo | Shared inbox, Knowledge base, Email support, Mobile apps, Basic reporting |
| Plus | $25/user/mo | Everything in Starter, Live chat, Advanced automation, Custom fields, Priority support |
| Pro | $35/user/mo | Everything in Plus, Advanced reporting, API access, Custom branding, Dedicated success manager |
Quick Info
- Category
- Customer Support
- Starting Price
- Free
- Features
- 6 listed
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