Help Scout
Help Scout is an email-based customer support platform designed to help growing businesses deliver exceptional customer service without the complexity of traditional help desk software. It combines a shared inbox, knowledge base, and live chat into one intuitive platform that feels like regular email but with powerful collaboration features.
Starting from $20/mo
Features
Pros & Cons
Pros
- +Intuitive email-like interface that requires minimal training
- +Excellent for small to medium-sized teams focused on quality support
- +Strong knowledge base features with SEO optimization
- +Clean, distraction-free design that keeps focus on customers
Cons
- -Can become expensive as team size grows
- -Limited advanced features compared to enterprise help desk solutions
- -No native phone support functionality built-in
Pricing
| Plan | Price | Features |
|---|---|---|
| Standard | $20/user/mo | Shared inbox and email support, Collision detection, Mobile apps, 25 live chat sessions/month |
| Plus | $40/user/mo | Everything in Standard, Custom fields and folders, Live chat widget with unlimited conversations, Multiple mailboxes, Advanced reporting |
| Pro | $65/user/mo | Everything in Plus, Advanced permissions and roles, HIPAA compliance, Azure SSO, Dedicated onboarding |
Quick Info
- Category
- Customer Support
- Starting Price
- $20/mo
- Features
- 6 listed
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