Kayako
Kayako is a unified customer service platform that combines live chat, email, and social media support into a single helpdesk solution. Designed for growing businesses, it provides context-rich customer conversations and collaboration tools to deliver personalized support experiences.
Starting from $15/mo
Features
Pros & Cons
Pros
- +Intuitive and clean user interface that's easy to navigate
- +Strong customer context with unified conversation history
- +Seamless integration of multiple support channels
- +Real-time collaboration features for team efficiency
Cons
- -Limited customization options compared to enterprise competitors
- -Pricing can be expensive for small teams
- -Fewer third-party integrations than leading alternatives
Pricing
| Plan | Price | Features |
|---|---|---|
| Inbox | $15/agent/mo | Email support, Help center, Basic reporting, Mobile apps |
| Growth | $30/agent/mo | Live chat, Facebook and Twitter integration, Advanced reporting, Customer satisfaction surveys, SLA management |
| Scale | $60/agent/mo | Multiple help centers, Advanced automations, Custom roles and permissions, Priority support, API access |
Quick Info
- Category
- Customer Support
- Starting Price
- $15/mo
- Features
- 6 listed
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