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Zoho Desk

Zoho Desk

Zoho Desk is a cloud-based customer service software that helps businesses manage customer support tickets across multiple channels including email, phone, chat, and social media. It's designed for small to large businesses looking for an affordable, context-aware help desk solution with automation and AI capabilities.

Free plan available

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Features

Multi-channel ticket management
AI-powered assistant (Zia)
Automated workflow and ticket routing
Self-service knowledge base
Advanced analytics and reporting
Multi-brand help desk support

Pros & Cons

Pros

  • +Affordable pricing compared to competitors
  • +Seamless integration with other Zoho products
  • +Robust automation and AI features
  • +Highly customizable to fit business needs

Cons

  • -Steeper learning curve for advanced features
  • -Mobile app has limited functionality
  • -Some integrations with non-Zoho products can be complex
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Pricing

PlanPriceFeatures
Free$0/mo3 agents, Email ticketing, Basic knowledge base, Community forums
Standard$14/agent/moMulti-channel support, Ticket assignment rules, Custom dashboards, Business hours management
Professional$23/agent/moAI assistant (Zia), Advanced workflows, Multiple SLAs, Custom functions
Enterprise$40/agent/moMulti-brand help desk, Custom roles, Advanced analytics, Dedicated account manager

Quick Info

Starting Price
Free
Features
6 listed

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See how Zoho Desk stacks up against other tools

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