Gladly
Gladly is a radically personal customer service platform that organizes conversations around people, not tickets, enabling support teams to deliver seamless omnichannel experiences. Built for modern consumer brands, it unifies customer conversations across voice, email, SMS, chat, and social media into a single lifelong thread.
Starting from $150/mo
Features
Pros & Cons
Pros
- +Intuitive interface that organizes all customer interactions by person rather than tickets
- +Seamless channel switching allowing customers to move between channels without repeating information
- +Built specifically for retail and e-commerce brands with relevant features
- +Excellent for building lasting customer relationships with full conversation history
Cons
- -Premium pricing may be prohibitive for small businesses or startups
- -Limited customization options compared to more enterprise-focused platforms
- -Steeper learning curve for teams transitioning from traditional ticket-based systems
Pricing
| Plan | Price | Features |
|---|---|---|
| Essential | $150/agent/mo | People-centered conversations, Email and chat support, Basic integrations, Standard reporting |
| Pro | $180/agent/mo | All Essential features, Voice, SMS, and social media channels, Advanced integrations, Custom reporting and analytics, AI and automation tools |
| Enterprise | Custom pricing | All Pro features, Dedicated success manager, Advanced security and compliance, Custom SLAs, Priority support |
Quick Info
- Category
- Customer Support
- Starting Price
- $150/mo
- Features
- 6 listed
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