Hiver
Hiver transforms Gmail into a powerful customer support platform, enabling teams to manage shared inboxes, assign emails, and collaborate without leaving their familiar Gmail interface. Perfect for teams that want customer support capabilities without the complexity of traditional helpdesk software.
Free plan available
Features
Pros & Cons
Pros
- +Seamless Gmail integration requires minimal learning curve
- +No need to switch between multiple platforms
- +Easy setup and onboarding process
- +Affordable pricing for small to medium teams
Cons
- -Limited to Gmail ecosystem only
- -Advanced automation features lag behind dedicated helpdesk tools
- -Reporting capabilities are less robust than enterprise solutions
Pricing
| Plan | Price | Features |
|---|---|---|
| Free | $0/mo | 1 shared mailbox, Basic email assignments, Up to 2 users |
| Lite | $15/user/mo | Unlimited shared mailboxes, Email assignments, Collision alerts, Basic analytics |
| Pro | $39/user/mo | All Lite features, Automations, CSAT surveys, SLA management, Integrations |
| Elite | $59/user/mo | All Pro features, Multi-channel support, Advanced analytics, Priority support, Custom roles |
Quick Info
- Category
- Customer Support
- Starting Price
- Free
- Features
- 8 listed
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