Gorgias
Gorgias is a helpdesk platform built specifically for e-commerce businesses, centralizing customer support across email, social media, SMS, and live chat into one interface. It integrates deeply with Shopify, Magento, and BigCommerce to enable support agents to view orders, process refunds, and edit subscriptions directly from tickets.
Starting from $10/mo
Features
Pros & Cons
Pros
- +Purpose-built for e-commerce with order management capabilities built-in
- +Powerful automation reduces repetitive ticket handling significantly
- +Comprehensive integration ecosystem with e-commerce platforms and apps
- +Tracks revenue generated and saved through support interactions
Cons
- -Pricing can become expensive as ticket volume grows
- -Learning curve for advanced automation features
- -Limited functionality for non-e-commerce businesses
Pricing
| Plan | Price | Features |
|---|---|---|
| Starter | $10/mo | Up to 50 tickets per month, 3 users, Basic integrations, Email and live chat support |
| Basic | $60/mo | Up to 300 tickets per month, Unlimited users, All integrations, Automation and macros, Basic reporting |
| Pro | $360/mo | Up to 2,000 tickets per month, Everything in Basic, Advanced automation, Revenue statistics, Priority support |
| Advanced | $900/mo | Up to 5,000 tickets per month, Everything in Pro, Custom integrations, Dedicated account manager, Advanced reporting and analytics |
Quick Info
- Category
- Customer Support
- Starting Price
- $10/mo
- Features
- 6 listed
Compare Gorgias
See how Gorgias stacks up against other tools
Alternatives to Gorgias
Other Customer Support tools you might consider
Helpshift
Helpshift is a digital customer service platform that combines AI-powered automation with human support to deliver in-app messaging and help desk solutions for mobile and web applications. It's designed for digital-first companies looking to provide seamless customer support directly within their products.
Zendesk
From $19/moZendesk is a comprehensive customer service platform that helps businesses manage support tickets, live chat, phone support, and self-service knowledge bases all in one place. Designed for companies of all sizes, it streamlines customer interactions across multiple channels to improve response times and customer satisfaction.
Intercom
From $39/moIntercom is an all-in-one customer communication platform that combines live chat, chatbots, help desk, and proactive messaging to help businesses support and engage customers throughout their lifecycle. Trusted by over 25,000 companies, it enables teams to deliver personalized, conversational customer experiences at scale.
Freshdesk
FreeFreshdesk is a cloud-based customer support software that helps businesses manage customer conversations across multiple channels including email, phone, chat, and social media. It's designed for teams of all sizes looking to streamline their support operations with ticketing, automation, and self-service capabilities.